The Upside of Conflict

The study by Psychometrics Canada, based in Edmonton, Alberta, concludes that conflict can actually benefit an organization when managed properly. The study finds that conflict can be a catalyst for better solutions, major innovations, increased motivation, and other workplace benefits. Specifically, the more than 350 HR professionals across Canada surveyed said conflict can lead to:

• Better understanding of others (77%)
• Better solutions to problems and challenges (57%)
• Higher work-team performance (40%)
• Increased motivation (31%)
• Major innovations (21%)